Trace Lighting Trace Lighting : Lighting Control Solutions
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If you have discussed promotional pricing with us, for example at a PLASA show, then please contact us for your promotional code.

Should you wish to discuss your purchase with us, we'd be more than happy to help. Click here to find details of how to get in contact with us.

For delivery information, click here.

Buyer Information

In the unlikely event of a manufacturing defect, products are covered by a 2-year warranty. Contact Trace Lighting within this period for a free repair or replacement.

Dispatch and Delivery
We try to dispatch items within 1-2 working days of the order being placed. Please click here for detailed delivery information.

Returns and Refunds
In accordance with the distance selling regulations, you may receive a full refund of your purchase including postage, when you return the product to us within 7 days of delivery. After this you may return the product to us within 28 days of delivery for a refund of the purchase price, less a £10 handling fee. We are unable to reimburse your return postage costs in either instance.

Order Cancellation
You may contact Trace Lighting directly after placing an order to cancel it. Please note that we are unable to cancel orders after we have dispatched them. After dispatch, our Returns and Refunds policy applies.

Terms of Sale
Our terms of sale are available here.